Live Chat: The Quickest Line to Our Desk
The fastest way to reach PRABHU365 is through live chat, available from the speech-bubble icon on every page of the site and in the app. Agents answer in English, and queries about deposits, withdrawals, bonuses and bet settlement are usually resolved within the same conversation.
Chat is open around the clock, including over Dashain, Tihar and Nepali New Year, when many players have more free time and our queues are busiest.
Email for Detailed Queries
For anything that needs documents or a longer explanation, such as a verification issue or a disputed result, use the email form in the Help section of your account. Messages sent from a logged-in account are linked automatically, so our team can see your history without asking you to repeat it.
We aim to respond to emails within 24 hours. Complex cases involving our payments team can take a little longer, and we'll keep you updated.
Before You Get in Touch
Have your username ready, and for payment questions, the date, amount in NPR and transaction reference. A screenshot of any error message helps us find the problem quickly.
Our FAQ answers the most common questions about registration, bonuses and the app, and is worth a quick look first.
Staying Safe When Contacting Us
PRABHU365 staff will never ask for your password or a one-time verification code. If someone claiming to be from us asks for these, end the conversation and report it through live chat.
If you want to talk about limiting or stopping your gambling, tell the agent. They can set limits, apply a time-out or start self-exclusion straight away, with no questions asked.